Guest Experience Host
At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, El Monte RV, Road Bear, and Just Go.
The Role:
We are on the lookout for dedicated fixed term, full-time Guest Experience Hosts to embark on a journey with our Christchurch team. As a Guest Experience Host, you'll be the face of thl, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.
What You'll Do:
Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
Drive front-line sales, meeting individual and team targets with your professional sales expertise.
Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
Participate actively in our health and safety culture, because everyone's well-being is our top priority.
Ensure quality control of our products.
Who You Are
A customer service superstar with relevant experience and a passion for people.
Fluent in English, with excellent communication skills and computer literacy.
Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
Flexible and ready to work a rotating roster, including weekends.
In possession of a full, current driver's license.
Why Join Us?
Our team is made up of individuals from all walks of life, representing different cultures, backgrounds, and experiences. We embrace diversity and individuality. Here, you'll find a workplace that values growth, fun, and a healthy work-life balance.
Benefits:
Competitive wage and comprehensive company benefits, with sales incentives
Supportive and vibrant environment
Diverse and inclusive team culture
Ready for the Adventure?If you're eager to make each guest's journey memorable and have the skills we're looking for, we'd love to hear from you.