Guest Service Agent

What You Will Be Doing:

• Welcome guests from around the world and make them feel at home

• Manage check-ins and check-outs efficiently and accurately

• Handle guest enquiries and requests with professionalism and care

• Resolve challenges calmly and confidently

• Create memorable experiences through genuine, personalised service

• Promote our hotel facilities, including Atlas Restaurant and Clarke's Bar

• Work alongside a supportive team passionate about exceptional hospitality

You Will Be Great In This Role If You:

• Have previous hotel, hospitality, tourism, or customer service experience

• Thrive in a fast-paced, guest-facing environment

• Love meeting and connecting with people from all walks of life

• Stay calm under pressure and can think on your feet

• Have excellent communication and customer service skills

• Take pride in being organised and detail-oriented

• Enjoy being part of a collaborative team

• Bring energy, initiative, and a positive attitude every day

• Are flexible to work a rotating roster, including weekends and public holidays

• Experience with Opera Cloud is a bonus, but not essential.

Why Join Novotel Rotorua Lakeside?

• Ongoing training and career development opportunities

• ALL Heartist discounts on accommodation, dining, and lifestyle experiences

• A supportive team culture where everyone matters

• Employee wellbeing and recognition programmes

• Opportunities to grow within the global Accor network

Bring your passion, personality, and guest-first mindset to a team that thrives on creating exceptional experiences.

Apply now and help turn first-time guests into lifelong fans.