guest service aide/ cook

JOB DESCRIPTION

Position Title:	Guest Service Aide/Cook – McKinney Shelter
Department:	Housing and Shelter Services
FLSA Status:	Non-Exempt
Reports To:	Program Manager and/or Assistant Program Manager

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing services of safety and security to all Guests and staff at the shelter.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Complete all admission/intake paperwork completely with new Guests. Forward all paperwork to the appropriate party
• Review the program handbook with new Guests and provide a brief orientation of the Program
• Conduct pat and pocket searches when Guests return to the building to ensure Guests, Staff, and Program safety.
• When Guests enter the program, check all bags for contraband and to ensure that the Guests have not exceeded their maximum number of allotted belongings in the room.
• Monitor Guests behavior to ensure the safety and security of all Guests, Staff and facilities.
• Conduct Guests room checks and facility checks (both inside and outside the facility). Results will be documented in the hourly logs.
• Assist in the periodic, Guest Room Reviews, where a team of staff will check rooms for contraband, excessive food, belongings, room damage, and cleanliness.
• Assist in distribution of meals when needed.
• Complete all necessary documentation including log entries and incident reports in accordance with program policies and procedures.
• De-escalate confrontations when possible to ensure the safety of Guests and Staff.
• Ensure that Guests are keeping their room clean and organized at all times. Provide additional cleaning supplies if needed.
• Assist with the removal of excess garbage from rooms when necessary.
• Provide guidance on personal hygiene and maintain guest personal hygiene supplies.
• Attend monthly staff meetings.
• Position is considered “Essential Staff” and must come to work during inclement weather and may be mandated to stay to ensure appropriate staffing levels.

• Distribute Guest Mail
• Basic computer skills
• Accept and catalog donations as they are brought to the shelter.
• Follow Shelter’s Cook menu
• Prepared and/or serve dinner for 100 clients
• Clean /organize pantry, refrigerators, and freezers
• Assure compliance with all health and sanitation codes in food preparation, service, clean up, and kitchen equipment maintenance
• Stock supplies for breakfast and Snacks

ADDITIONAL JOB FUNCTIONS

• Perform all other duties as assigned