Guest Service Officer - Communications
About Park Hyatt Sydney
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the role
Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
To log all requests and to ensure that the required follow up actions occurs within 15 minutes