Benson's Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.

Position Summary

The Guest Service Supervisor is responsible for accurately registering and checking out guests, maintaining guest accounts; dispensing information about the hotel and creating an overall atmosphere of service and hospitality with a high level of professionalism. Empower your people to handle guest’s complaints.

Key Areas of Responsibility and Duties

• Radiate the highest degree of courtesy, professionalism and enthusiasm.

• Perform registration of guest in/out quickly and efficiently using Hotel Software Management System.

• Maintain guest accounts currently and update daily charges.

• Conduct regular meetings with Team; keep meeting records and implement regular programs per Hotel Brand requirements.

• Maintain continuous training with front desk employees.

• Make reservations for guests at this property and refer to reservations when requested.

• Ability to describe each product to properly sell room types; use creative techniques to up sell in an effort to maximize hotel revenues.

• Be thoroughly familiar with the property and able to direct guest to their rooms and all property facilities.

• Ensure the lobby, pantry and front desk areas are kept neat, clean and organized at all times.

• Monitor all Go-Log requests for accuracy and timely follow-up.

• Work closely with accounting to make sure all credit and other control procedures are maintained.

• Serve as Manager On Duty (MOD) when scheduled or in the absence of other General Managers. Ensure all MOD are trained and certified.

• Perform other duties as assigned by Guest Service Manager or General Manager.