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JoulestoWatts

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Hardware Support Engineer

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Description

Key Responsibilities


Technical Support


Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.


Provide remote technical assistance through phone, email, or tickets.


Guide users with step-by-step resolutions for both basic and advanced technical concerns.


Document issues, resolutions, and escalations accurately in the ticketing system.


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