HCM (Human Capital Management) Lead

Responsibilities

HR Technology Strategy:

• Develop and implement a comprehensive HR technology strategy aligned with the organization’s goals.
• Stay current with HR technology trends and recommend innovative solutions.

System Implementation and Management:

• Work with the Project Manager to lead the selection, implementation, and maintenance of HR software systems and other relevant platforms.
• Oversee system integrations to ensure seamless data flow between HR and other business systems.

Project Management:

• Work with the Project Manager to manage HR IT projects from initiation to completion, ensuring timely delivery an adherence to budget and quality standards.
• Coordinate with vendors, consultants and internal teams to achieve project objectives.

Vendor Management:

• Manage relationships with vendors and service providers supporting HR systems.
• Monitor vendor performance against agreed SLAs and KPIs, and ensure timely issue resolution.
• Oversee contract compliance and support contract renewals and evaluations.
• Work closely with vendors to ensure quality delivery, system stability, and continuous improvement.

Process Improvement:

• Analyse HR processes and identify opportunities for automation and efficiency improvements.
• Implement process improvements to enhance the employee experience and operational efficiency.

Documentation:

• Create and maintain documentation such as design specifications, test plans, and user guides in accordance with adopted methodologies.

Change Management:

• Facilitate user testing and execute change requests in accordance with the internal change and release process

Issue Resolution:

• Resolve problem tickets escalated from the Service Desk within the agreed service level.

Compliance:

• Ensure HR technology solutions comply with relevant laws, regulations and organizational policies.
• Maintain up to date knowledge of legal requirements and industry standards.

Requirements

• Bachelor’s degree in Information Technology, Human Resources, or a related field.
• Proven experience in HR IT or a similar role.
• Strong understanding of HR technology systems and related technologies.
• Understanding of HR processes, regulations, and metrics, along with experience in implementing and managing HR technology solutions.
• Excellent project management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities.

Preferred Skills:

• Experience with SAP Successfactor (Employee Central, Recruitment Management, Performance and Goals Management, Learning Management System) and Qualtrics.
• Knowledge of change management processes.
• Ability to create and maintain comprehensive documentation.
• Experience in process re-engineering and business process improvement initiatives.