Technical Manager

Basic Function

• Bring techno‑functional expertise to drive HR digitization initiatives
• Lead deployment of Oracle Fusion HCM and other SaaS HR solutions
• Work closely with Technology teams, HR leadership, cross‑functional teams, and SI partners to deliver programs
• Coordinate with Technology teams for development and system administration activities
• Manage Oracle Fusion HCM Cloud with continuous enhancements, rollouts, and operational delivery
• Act as a business partner to HR leadership to drive innovation, analytics, and improved user experience
• Demonstrate strong communication and interpersonal skills
• Effectively manage stakeholder expectations and escalations

Skills

Technical & Process Skills

• Implementation and support experience in Oracle HCM Cloud modules:
  • Core HR
  • Recruitment
  • Talent Management
  • Absence Management
  • Compensation & Benefits
• Ability to map business and user requirements to Oracle HCM Cloud features
• Strong understanding of the HCM technology landscape and integrated solution deployment
• Strong functional troubleshooting skills (80% Technical / 20% Functional)
• Hands‑on expertise in:
  • HDL/ HSDL
  • Fast Formula/ HCM Extract
  • Personalization
  • Workflow Customization
  • Scenario‑based setup configuration and modifications
• Experience with analytical and reporting tools:
  • OTBI/ BI
  • Power BI
• Ability to develop:
  • Business Requirement Documents (BRDs)
  • Process Design Documentation

Data & Governance Capabilities

• Demonstrated understanding of business data usage, data quality, and stewardship
• Ability to partner with business and technical SMEs to standardize operational information
• Experience in executing enterprise‑wide data governance policies and procedures
• Ability to influence functional teams to think beyond current ways of working
• Capability to align stakeholders on common standards and promote the value of master data quality

Soft Skills

Desired

• Ability to handle internal clients effectively
• Strong time management and workload planning skills
• Focus on quality and continuous process improvement
• Project management capabilities

Minimum

• Excellent communication and customer interaction skills (documentation, presentation, reporting)
• Exposure to international or reputed clients preferred
• Strong problem‑solving and decision‑making skills
• Ability to build strong working relationships with business users

Key Responsibilities

• Manage EXL’s digital HR applications, including Oracle Fusion HCM Cloud and other SaaS platforms
• Partner with HR leadership to drive digitization of HR processes across EXL
• Build and strengthen Oracle Fusion HCM Cloud capability within the organization
• Drive innovation and continuous functional enhancements
• Manage regular application upgrades and implement new OEM‑introduced features
• Focus on team development and continuous training
• Manage internal stakeholders across functions
• Manage and govern external partners

Primary Internal Interactions

• Functional Heads / VPs / AVPs across:
  • Finance
  • Business Operations
  • Legal
  • Global Technology
  • Growth Teams
• Interaction with external clients
• Internal Audit and SOX teams for compliance and control requirements

Primary External Interactions

• Statutory Auditors
• Implementation Partners
• Resourcing Partners

Organizational Relationships

• Reports To: Senior Associate Vice President – Enterprise Digital Applications
• Supervises: Managers and Lead Assistant Manager

Education Requirements

• Engineering Graduate

Work Experience Requirements

• 5+ years of overall experience in Oracle HCM Functional roles
• 2+ years of relevant experience in Oracle HCM Cloud
• Hands‑on experience in Oracle HCM Cloud implementation projects