HCP Engagements QA and Training Lead - Managed Services -Health PLS
Summary
Leads QA and training for healthcare provider engagement processes, updating playbooks and SOPs to ensure compliance and operational consistency.
Minimum Degree Required Bachelor's Degree Minimum Year(s) of Experience 5 year(s) Demonstrates extensive knowledge and/or a proven record of success in the following areas: Quickly and agilely learn client HCP and HCO engagement processes and ways of working, analyzing for opportunities to optimize, develop, update, and govern team playbooks, SOPs, and process documentation to ensure operational consistency and compliance; Develop and maintain training plans for both new and existing team mem…