Head Barista - Lotti's

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
• Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What You’ll Do

• Lead the morning coffee and breakfast team, creating a warm and energising atmosphere where guests feel welcome and ready to start their day.
• Masterfully craft Origin coffees, fresh juices, and other morning beverages, ensuring consistency, quality, and creativity in every cup.
• Support the floor and bar teams when needed, helping maintain smooth service across all outlets.
• Manage inventory levels, monitor stock rotation, and ensure compliance with cash handling procedures.
• Complete daily, weekly, and monthly administrative tasks, including reporting, financial tracking, and system updates.
• Mentor and train baristas on coffee preparation, service standards, and guest engagement.
• Maintain high standards of hygiene, health, and safety in all barista and prep areas.
• Uphold The Hoxton Way in every interaction, ensuring the guest experience is seamless and memorable.

Day to Day Tasks

• Service & Operations
  • Oversee morning barista setup, service, and closing procedures.
  • Ensure all drinks are prepared to specification, consistently and efficiently.
  • Assist with floor support and bar service during peak periods as required.
• Team Leadership & Training
  • Conduct daily briefings, assign stations, and supervise the team during service.
  • Coach and develop baristas on coffee techniques, presentation, upselling, and guest engagement.
  • Support recruitment and onboarding of new barista team members.
• Stock & Finance
  • Check inventory levels at the start and end of shifts and reorder when necessary.
  • Monitor stock rotation and maintain par levels.
  • Handle cash operations in line with hotel policies.
• Administration & Reporting
  • Complete shift reports, financial records, and any other barista-related documentation.
  • Monitor KPIs such as sales, wastage, and product ratios to optimise performance.

What we're looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way
• You are passionate about designing and delivering excellent coffee
• You have at least two years experience working with specialty coffee
• You have excellent understanding of espresso extraction, grinder calibration, and basic coffee equipment maintenance