Head - Customer Success Management| Mumbai

• Pivotal role in ensuring the satisfaction of Business and IT Stakeholders through good quality deliveries and good working relationships.
• Responsible for building strong relationships with stakeholders, understanding their needs, and advocating for their success within our Bank.
• Primary goal will be to drive value for our stakeholders while fostering good partnerships.

Stakeholder Relationship Management:
• Develop and maintain strong, trusting relationships with key stakeholders within the organization.
• Serve as the primary point of contact for stakeholders, addressing their inquiries, concerns, and requests in a timely and professional manner.
Customer Advocacy:
• Act as the voice of the stakeholders within our organization, representing their interests and advocating for their needs
• Collaborate with internal teams, including business, support functions, control functions and Technology Solutions Group
Stakeholder Feedback and Insights:
• Gather feedback from stakeholders through surveys, interviews, and other channels to gain insights into their needs, preferences, and pain points.
• Analyse data and feedback to identify trends, to take corrective decisions and strategic decision-making

Qualification: