Head of Country Commercial Management Admin Services
You will own the commercial strategy and revenue performance for Admin Services in the United Kingdom. You will work with Finance and stakeholders to forecast revenue, identify risks and opportunities, and track KPIs. You will analyse member behaviour and subscription cohorts to inform product prioritisation, pricing, positioning, and communications. You will partner with Product, Marketing, Sales, Operations, CRM, and Business Intelligence to improve activation and usage, deliver always-on campaigns, and launch new products and features. You will develop go-to-market strategies across member journeys and channels, conduct competitor research, present recommendations to senior stakeholders, and coach a small team responsible for individual products.
Responsibilities
- Own revenue forecasting and accountability for Admin Services
- Set, track, and refine financial projections with Finance and stakeholders
- Analyse member behaviour, audience segments, and subscription cohort performance
- Turn data insights into recommendations for product prioritisation, pricing, positioning, and communications
- Partner with Product teams on roadmaps, positioning, and go-to-market strategies
- Support feature launches and experiments across channels
- Facilitate brainstorming sessions and workshops for launch ideas and implementation plans
- Communicate regularly with senior leadership and C-suite stakeholders
- Lead commercial research and competitive analysis
- Represent member motivations in commercial and product design discussions
- Coach and guide a small product-focused team
Requirements
- Commercial acumen and experience driving commercial impact
- Experience partnering with Finance to understand performance and improve outcomes
- Ability to set and track KPIs to meet revenue goals
- 7+ years of experience leading always-on commercial activity
- Experience with accounting or other Admin Services products, ideally in fintech
- Data analysis and insight development
- Go-to-market experience delivering omnichannel campaigns across sales, CRM, and in-app touchpoints
- Project management for multiple launches and tactical tests
- Stakeholder management and messaging
- Team coaching and management
Benefits
- Vitality Health Insurance
- Perks and discounts through Vitality Health Insurance
- 24/7 Employee Assistance Programme
- 25 days of holiday with the option to buy additional days
- Referral bonus
- Cycle to Work scheme
- Pension contribution
- Office snacks bar
- Enhanced family-friendly leave
- 24 hours of paid volunteering time off per year
- Flexible work-from-home or office arrangements
- Monthly team socials
- Sabbatical leave