Head of Delivery and Client Operations
Summary
Leads client-facing delivery and operations for an HR consultancy expanding across Southeast Asia, focusing on complex commercial engagements and automation-driven efficiency.
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description
- Effectively managing the significantly increased average size and complexity of engagements
- Completing the evolution from a predominantly retained model to engagements with more complicated commercial arrangements including ad hoc project work, high-volume asset development, follow-up on production and even pay for performance.
- Accelerating the diffusion of offshore and automation into our client solutions as the competition and appetite for increased efficiency accelerates in the marketing services industry and as our engagements begin to resemble those of traditional digital agencies.
- Efficiently enabling the continued expansion into new countries with unique laws, regulations and customs.
Requirement
- A minimum of 15 years experience in a delivery capacity.
- 10+ years in marketing services.
- 10+ years interfacing directly with clients.
- 10+ years working in a regional capacity across markets, cultures and time-zones
- 5+ years managing through structural and/or significant process changes.
- A demonstrated history of being both process driven and result focused.