Head of IT Operational Excellence
Posted Updated
Summary
Leads the transformation of a large global internal IT support operation — Service Desk, End User Support, ServiceNow, DEX and XLAs — shifting from reactive service management to a proactive, automated, data-driven, employee-experience-led model. Hybrid role in London (2–3 days/week), £120k–£140k plus up to 30% bonus.
Head of IT Operational Excellence London | Hybrid 23 days per week | £120k£140k up to 30% bonus Please note - We are looking for an engineering-led IT Operations leader , not a process-heavy Head of ITSM. The role will transform a large global internal support and operational environment, moving from reactive service management towards a more proactive, automated, data-driven and employee-experience-led model . The remit spans Service Desk / End User Support, ServiceNow, DEX, XLAs, Major Incid…