Head of VIP
We are looking for a Head of VIP to build and scale the VIP function within a fast-growing crypto casino. This is a hands-on leadership role focused on proactive, high-touch player management and full ownership of the VIP cohort's revenue and retention.
You will set the standard for how high-value players are managed, lead the VIP team, and align cross-functional stakeholders around retention outcomes.
Key Responsibilities
Own VIP segment NGR, retention, and reactivation.
Drive proactive player management: read play and deposit patterns, anticipate churn, and intervene before a high-value player goes dormant.
Run VIP segmentation and tiering. Promote rising players early; identify at-risk whales and protect them.
Own personalized comps, bonuses, and gifting within strict margin discipline (comp-to-NGR).
Build and maintain VIP dashboards leadership needs to see cohort health in real time.
Keep the program inside compliance and responsible gambling boundaries.
Team Leadership
Build, lead, and coach the VIP team. Set service standards, coverage, and response SLAs.
Establish workflows and rituals for proactive player outreach and escalation.
Foster a culture of ownership, data discipline, and relationship-driven service.
Work cross-functionally with CRM, Payments, Product, Risk, and Compliance to keep the VIP experience seamless.
Requirements
5+ years in iGaming VIP or player development, with time spent leading people or owning a cohort's revenue.
Proven track record of growing VIP retention and revenue, with numbers to back it.
Deep understanding of high-value player psychology and the full player lifecycle.
Data discipline: cohorts, LTV, churn, comp ROI, dashboards over gut feel.
Hands-on comp and bonus management within margin constraints.
Crypto casino experience and comfort with crypto-native high rollers.
Experience building or scaling a VIP function from an early stage.
English B2 or higher.
Mindset
Autonomous with high ownership.
Proactive, not reactive - you reach the player before the player reaches the exit.
Relationship-driven but data-disciplined.
What We Offer
Competitive compensation.
Challenging and high-impact tasks that drive professional growth.
Strong senior-level team and collaborative environment.
Fast decision-making and minimal bureaucracy.
Remote-first setup - work from anywhere or visit the office.
Investment in learning: courses, certifications, and internal knowledge sharing.
Healthy work-life balance: no overtime, no micromanagement.
Modern equipment: MacBook, Starlink, PowerBank.
Bonuses for maternity leave and childbirth.
Additional internal perks and benefits.