Head - Sales - NBFC

Job Description:

We are looking for an experienced Head of Sales to lead the overall business and sales function of an NBFC. The role will have end-to-end ownership of P&L, AUM, disbursements, revenue, profitability, and business growth, with a strong focus on expanding the organization's market presence and customer base.

The ideal candidate should have strong experience in NBFC, housing finance, home loans, or retail lending, along with a proven track record of driving large-scale sales operations, building distribution networks, and delivering sustainable business growth.

Key Responsibilities:

- Own the overall business P&L, AUM, disbursement, revenue, and profitability targets.

- Develop and execute the overall business and sales strategy aligned with organizational objectives.

- Drive regional/national sales growth and ensure achievement of business and financial targets.

- Identify new markets, customer segments, products, and growth opportunities.

- Develop and execute strategies for market expansion and customer acquisition.

- Build, expand, and manage multi-channel distribution networks to drive business growth.

- Drive sales productivity, branch/channel performance, customer acquisition, and disbursement growth.

- Establish sales targets, KPIs, budgets, and performance management frameworks.

- Monitor business performance and take corrective actions to ensure achievement of growth and profitability objectives.

- Ensure healthy AUM growth and portfolio quality while maintaining appropriate risk and credit discipline.

- Work closely with Credit, Risk, Operations, Collections, Finance, Product, and Technology teams to ensure seamless business operations.

- Develop strong relationships with channel partners, customers, financial institutions, and other key stakeholders.

- Analyse market trends, competitive activity, customer behaviour, and business performance to identify new opportunities.

- Drive process improvements, cost optimization, operational efficiency, and digital adoption across the sales function.

- Lead, mentor, and develop large and geographically distributed sales teams.

- Build a high-performance culture focused on accountability, customer service, and sustainable growth.

- Present business performance, forecasts, strategic initiatives, and growth plans to the senior management / leadership team.

- Ensure compliance with regulatory, organizational, credit, risk, and governance requirements.

Required Skills & Experience:

- Proven senior leadership experience in NBFC, Housing Finance, Microfinance, Banking, or Retail Lending.

- Strong experience in Home Loans / Housing Loans / Retail Lending will be preferred.

- Proven track record of managing P&L, AUM, disbursement, revenue, and profitability.

- Strong experience in sales leadership and managing large-scale distribution networks.

- Experience in developing and executing business and growth strategies.

- Strong understanding of retail lending products, customer acquisition, credit processes, and portfolio management.