Medical Assistant/Healthcare Assistant - Central FP

SUMMARY
The Health Care Assistant is responsible for the performance of front and back-office duties in Planned Parenthood Health Centers. Services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referrals, HIV testing, annual exams, abortion care and more.

GENERAL PRIORITIES

Front Office

• Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork.
• Provides general information and patient education including discussing pregnancy options with patients
• provides patients with information on all contraceptive methods including Emergency Contraception and abortion education.
• Schedules appointments. Responsible for knowing and understanding all medical services / programs provided as well as fees.
• Maintains medical records
• Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation.

DIRECT RESPONSIBILITIES
Back Office

• Inventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked.
• Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.
• Patient education - evaluates patient needs for education on an individual basis
• Laboratory testing - measures weight, height, and takes blood pressure.
• Performs lab tests and veni-puncture within scope of practice approval.
• Documents lab results in patient chart and in lab book.
• Clinician support - instructs patients on procedures. Reassures patients during exams and procedures. Documents all actions appropriately.
• Critical to this role, employee must exercise discretion in acquiring and disseminating confidential and proprietary information

GENERAL ATTRIBUTES

• Outstanding moral character and commitment to neutrality, confidentiality, and professionalism
• Ability to build trust and relationships with broad and diverse audiences
• Exceptional organization skills and attention to detail
• Excellent written and verbal communication skills with emphasis on tact and diplomacy
• Ability to identify and solve complex problems using good judgment and discernment
• Ability to work independently in a fast-paced growth environment, manage multiple priorities
• Proven project management skills and track record of delivering results on time
• Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions
• Demonstrated computer skills with proficiency in HRIS, MS Outlook, Word, Excel, and PowerPoint
• Willingness to travel to all health centers in service area

HIPAA STATEMENT
All Planned Parenthood Arizona, Inc. employees shall not make any use or disclosure of protected health information that would violate the HIPAA Privacy Rule in order to ensure individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high-quality health care.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.