Healthcare Contact Centre Specialist | Patient Support & Service #HDCC

Make Every Patient Interaction Count

Looking for a role where your communication skills, service mindset, and ability to solve problems can make a real difference?

Join a healthcare support team as a Healthcare Contact Centre Specialist, serving as an important first point of contact for patients and customers. You’ll handle a variety of enquiries, appointment requests, and service-related matters while ensuring every interaction is handled professionally and with care.

This is a fast-paced environment where you’ll develop strong customer service, communication, problem-solving, and multitasking skills while supporting the delivery of accessible healthcare services.

What You’ll Be Doing

• Manage a high volume of enquiries and appointment requests through phone, email, and live chat.

• Provide accurate, timely, and professional assistance while maintaining a positive service experience.

• Listen actively to understand each enquiry and provide appropriate information, guidance, or next steps.

• Coordinate with relevant departments to follow up on enquiries and facilitate timely resolution.

• Handle sensitive or challenging interactions calmly, professionally, and with empathy.

• Navigate multiple systems simultaneously while managing customer interactions efficiently.

• Follow established workflows, service standards, and operating procedures.

• Adapt quickly to changes in processes, systems, and service requirements.

• Identify recurring customer concerns and contribute ideas to improve service delivery and customer experience.

• Maintain accurate records and documentation relating to customer interactions where required.

What We’re Looking For

• Previous customer service or contact centre experience will be advantageous.

• Clear and professional communication skills with good telephone etiquette.

• Strong service orientation with the ability to interact with customers calmly and empathetically.

• Resilient and able to remain composed in a high-volume service environment.

• Comfortable multitasking across multiple systems while handling customer conversations.

• Adaptable and able to pick up new systems, processes, and workflows quickly.

• Comfortable working in a desk-based, high-volume contact centre environment, handling up to approximately 200 calls per day.

• Willing to undergo a typing assessment as part of the selection process.

What You Can Gain

• Hands-on experience within a healthcare customer support environment.

• Develop valuable skills in communication, service recovery, problem-solving, and stakeholder coordination.

• Exposure to healthcare appointment and enquiry management processes.

• Opportunities to strengthen your ability to work across multiple systems and workflows.

• Experience in a fast-paced environment where service quality and accuracy are key.

Ready to Make an Impact?

If you enjoy helping people, thrive in a fast-paced environment, and are confident handling multiple interactions and systems, we welcome your application.

Please submit your updated resume to healthcare13@recruitexpress.com.sg with the subject “Healthcare Contact Centre Specialist – Leon”.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599