Healthcare Patient Services Coordinator | Customer Care & Appointment Support #HDCA

Help patients access the support they need!

We are looking for a Patient Services Coordinator to join a fast-paced healthcare support team. You will play an important role as a first point of contact for patients and customers, assisting with enquiries, appointment requests, and general service-related support.

This opportunity is well suited to someone who enjoys interacting with people, communicates confidently, and can remain calm and professional while managing a busy call environment and multiple systems.

Key Responsibilities

• Respond to a high volume of patient and customer enquiries through phone, email, and live chat.

• Assist with appointment scheduling, requests, and general service enquiries.

• Provide clear, accurate, and courteous information while creating a positive customer experience.

• Identify customer needs by listening carefully and provide suitable assistance or escalate when required.

• Coordinate with internal teams to follow up on enquiries and ensure issues are resolved efficiently.

• Handle sensitive, urgent, or challenging conversations with patience and professionalism.

• Work across multiple platforms and systems while maintaining accuracy during customer interactions.

• Follow established procedures and adapt quickly when workflows, systems, or service requirements change.

• Support team initiatives aimed at improving service quality and the overall patient experience.

What We're Looking For

• Previous experience in customer service, healthcare support, contact centres, or similar environments is advantageous.

• Strong verbal and written communication skills with good telephone etiquette.

• Patient-focused, approachable, and empathetic when dealing with different types of customers.

• Able to stay composed and professional in a demanding, high-volume environment.

• Comfortable managing several systems or applications while communicating with customers.

• Quick to learn new processes, systems, and service procedures.

• Comfortable working in a desk-based contact centre environment with approximately 200 calls per day.

• Willing to complete a typing assessment as part of the recruitment process.

Interested?

Please submit your updated resume to healthcaretemps@recruitexpress.com.sg
Attn: Patient Services Coordinator – Leon

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599