Heine Brothers Barista | Full Time

Heine Brothers Barista | Full Time

Overview:
Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction. Must have weekend availability

Responsibilities:

Must be able to communicate effectively with guests and associates.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
Must remain professional in all situations.
Must work well in stressful, high-pressure situations.
Understand and acknowledge of proper uniform and grooming standards.
Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department.
Assist with monthly inventory.
Maintain a clean workspace throughout entire shift.
Follow proper procedure for accepting credit cards and checks.
Maintain a cash bank.
Verifying guest room numbers for room charges.
Interact with other departments to ensure guest needs are satisfied.
Adhere to proper food handling procedures.
Proper knowledge of equipment use and safety procedures.
Adhere to all policies regarding employee purchases and Heine Brothers' employee purchases.Exposure to food items and beverages. Exposure to Food and Beverage hazardous cleaning chemicals.
Follow proper procedures for all newspaper logs, receipts and returns.
Follow proper procedures for accepting credit card and checks.
Follow proper procedures for “holds”.
Ensure each beverage is consistently prepared and served by Heine Brothers' standards.
Proactively work to seek out ways in which to improve the Heine Brothers' experience for our guests.
Other duties assigned by management.

Qualifications:

Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
Previous cash handling and face to face customer service experience required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
Ability to accurately and efficiently input information into MICROS.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
Must become familiar with all Heine Brothers' products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.
Must be able to work a variety of shifts, including weekends and holidays.
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
Must be STAR and Food Handler Certified.