HELP DESK ANALYST
Posted Updated 4
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Summary
Entry-level help desk role at Big Lots providing technical and operational support by phone and ticketing system for retail stores, warehouses, and corporate staff. Day-to-day work involves troubleshooting hardware, software, and network issues, documenting incidents, and coordinating with internal teams, with rotating shifts and Windows proficiency required.
Job Description
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
- troubleshooting hardware, software, and network issues.
- documenting and tracking incidents.
- coordinating with internal departments to ensure timely resolution
- maintaining a high level of professionalism and service quality in all interactions.
Qualifications for this position include:
- Up to one year of related experience
- Demonstrated proficiency with Windows software
- Good communication and analytical skills
- Ability to work rotating shifts
- High School diploma or GED
- Understanding of Variety’s cash register systems a plus