HELP DESK ANALYST
Posted Updated 7
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Summary
Entry-level help desk analyst providing phone and ticket-based technical support for retail store, warehouse, and corporate staff at the Roses retail chain. Day-to-day work involves troubleshooting Windows, hardware, software, and network issues, documenting incidents, and coordinating with internal teams, on rotating shifts in Henderson, NC.
Job Description
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
- troubleshooting hardware, software, and network issues.
- documenting and tracking incidents.
- coordinating with internal departments to ensure timely resolution
- maintaining a high level of professionalism and service quality in all interactions.
Qualifications for this position include:
- Up to one year of related experience
- Demonstrated proficiency with Windows software
- Good communication and analytical skills
- Ability to work rotating shifts
- High School diploma or GED
- Understanding of Variety’s cash register systems a plus