Help Desk Associate (Remote) US Timings
Summary
Remote help desk associate providing day-to-day desktop, hardware, and network support for the organization's IT infrastructure, plus admin of the Caseworthy client database. Daily work centers on Windows OS, Microsoft Office/Outlook, TCP/IP troubleshooting, and printer/mobile device support during US timezone hours.
This is hourly paid Job (Remote) US time Zone
Position Summary:
The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organizations computer network infrastructure, as well as admin functions for the organizations information management system client database (Caseworthy).
Essential Duties and Responsibilities:
- Effectively and efficiently provide desktop and remote technical support in a timely manner
- Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
- Perform hardware/software inventory and software license tracking.
- Assist in the training of Fortune staff in the use of PCs and basic network operations.
- Ability to follow directions and complete tasks without micro-management
- Excellent note taking and organizational skills
- Ability to create step by step documentation on procedures and steps for technical tasks
QUALIFICATIONS
- Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
- Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
- Proven experience in working with results-driven, customer-service oriented support teams.
- Strong knowledge of Microsoft and TCP/IP networking and network printing.
- Knowledge of networking technologies.
- Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
- High school diploma or equivalent (some college preferred).
- A+ and Net + Certified preferred.
- Excellent customer service skills.
Key Skills and Competencies
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organizing
- Attention to detail
- Stress tolerance
Status: Full Time; Regular; Non-Exempt
Only Short Listed Candidates will be called for Interview