Help Desk Manager with Security Clearance

Overview The Help Desk Manager is r esponsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities * Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. * Manage and mentor service desk staff, ensuring they are well-t…