Helpdesk Specialist I with Security Clearance

Helpdesk Specialist I is responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications within the MHS environment and hardware and software technical expertise. Responsibilities: • First-level support of all inbound calls, generating an Incident for all new issues. • Accurately logging, ticketing, and tracking/owning all incidents. • Provide accurate, timely, and professional resolutio…