Help Desk Specialist 2 102-008 with Security Clearance

Help Desk Specialist 2 provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Duties May include : * Software installation and support of commercial software and related upgrades * Update solutions database with applicable resolutions * Problem solving, hardware/software installation …