Help Desk Specialist - Part-time
Posted
Summary
Entry-level, part-time Tier 1 help desk role at Rize Federal Credit Union in Las Vegas. The specialist provides on-site first-line support for Windows, Microsoft 365, printers, peripherals, and workstation setups across area branches, escalating Tier 2+ issues to IT. No prior help desk experience required.
Part-Time Help Desk Specialist
Las Vegas, Nevada (On-SIte)
Las Vegas, Nevada (On-SIte)
About the Role
Rize Federal Credit Union is looking for a Part-Time Help Desk Specialist to provide Tier 1 technical support to team members across the Las Vegas area. You’ll be the first point of contact for routine computer, software, printer, password, and peripheral issues, and you’ll provide hands-on support at our branch locations. You’ll travel between Las Vegas-area branches based on scheduled coverage and support needs, and escalate anything beyond Tier 1 to the right IT team member.
This is an entry-level role reporting to the Director of Infrastructure and Security Operations. No prior help desk experience is required.
Schedule will be discussed during the interview process.
What You’ll Do
- Provide first-line support to team members in person, by phone, by e-mail, and through the help desk ticketing system
- Troubleshoot routine Windows, Microsoft 365, browser, password, printer, monitor, docking station, headset, keyboard, mouse, and other common end-user issues
- Track and document support requests in the ticketing system, including the issue, troubleshooting performed, and resolution or escalation
- Set up and connect standard workstations, laptops, monitors, docks, printers, phones, and other approved equipment
- Assist with basic new-hire, workstation move, and equipment replacement tasks using established IT procedures and checklists
- Provide basic support for conference room and video meeting equipment
- Travel between Las Vegas-area branches during scheduled work hours to provide hands-on support for workstation, printer, peripheral, and connectivity issues
- Coordinate branch visits and open issues with the IT team and provide clear status updates
- Transport small IT equipment and supplies between branch locations when needed
- Install or update approved software when directed, and help track assigned or replaced equipment
- Follow established procedures and escalate network, security, core system, administrative, or other issues that require Tier 2 or higher support
What You Bring
- Basic familiarity with common computer hardware, Windows 10/11, Microsoft 365, web browsers, printers, and peripherals
- Ability to perform routine troubleshooting of computers, printers, monitors, docks, phones, and peripherals
- Basic understanding of Wi-Fi, network cables, and common connectivity issues
- Clear and professional oral and written communication skills
- Strong customer service skills, with patience and a positive attitude
- Ability to follow documented procedures, ask questions when needed, and work as part of a team
- Dependability, punctuality, and organization to manage assigned tickets and scheduled branch visits
- Discretion in handling confidential information and adherence to security procedures
- High school diploma or GED
- Valid driver license and reliable transportation, required for travel between Las Vegas-area branch locations
Nice to Have
- Previous help desk, desktop support, technical support, or customer service experience
- CompTIA A+ or another entry-level IT certification
- Experience in a financial services or credit union environment
Working Conditions
- Work is performed at multiple Rize Federal Credit Union branch locations in the Las Vegas area, with regular local travel between branches during scheduled work hours
- Occasional evening or weekend work may be scheduled based on business needs
- Primarily indoor work with occasional physical activity related to installing or moving computer equipment
- Ability to lift and carry equipment up to 50 lbs. and to reach, stoop, kneel, crouch, or crawl as needed to connect or troubleshoot equipment
Compensation
The expected pay range for this role at Rize Federal Credit Union is $22.00 - $30.00/hour. This range is based on candidates living locally in the Las Vegas, Nevada area.
Actual compensation is determined by experience, education, skills, internal equity, and other job-related factors.
As part of the hiring process, candidates who receive a contingent offer will undergo a background investigation, which may include employment verification, credit review, criminal records search, Social Security verification, and government registry checks. Candidates must also meet eligibility requirements to be bonded under a fidelity bond.
Rize Federal Credit Union is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.