Help Desk Specialist
Summary
First point of contact for IT support at The Medical Team's Livonia, MI office: diagnosing and troubleshooting Windows, networking, hardware, and software issues over phone, email, and a ticketing system, installing updates, documenting resolutions, and escalating complex issues. Office/hybrid role with 1-3 years of help desk experience required.
Key Responsibilities
- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
- Diagnose and troubleshoot computer hardware, software, networking, and peripheral issues.
- Install, configure, and maintain operating systems, applications, and security updates.
- Document customer issues, resolutions, and service requests in the help desk ticketing system.
- Assist customers with system configuration.
- Escalate complex technical issues to senior technicians or network administrators when necessary.
- Support setup and maintenance of equipment
- Educate customers on proper system use and basic troubleshooting techniques.
- Ensure timely follow-up and resolution of support requests to maintain excellent customer service.
Required Qualifications
· 18+ years of age with valid government ID and ability to pass background check.
· 1–3 years of experience in IT support, help desk, or technical support role.
· Knowledge of Windows operating systems, networking basics, and common software application
· Experience with troubleshooting hardware and peripheral devices.
· Familiarity with remote support tools and help desk ticketing systems
· Strong analytical, problem-solving, and communication skills.
Work Environment & Physical Demands
· Office or hybrid work environment
May require occasional after-hours or weekend support
Required Qualifications
· 18+ years of age with valid government ID and ability to pass background check.
· 1–3 years of experience in IT support, help desk, or technical support role.
· Knowledge of Windows operating systems, networking basics, and common software application
· Experience with troubleshooting hardware and peripheral devices.
· Familiarity with remote support tools and help desk ticketing systems
· Strong analytical, problem-solving, and communication skills.
Work Environment & Physical Demands
- · Office or hybrid work environment
- May require occasional after-hours or weekend support