Help Desk Specialist - Tier 1
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Summary
Tier 1 help desk specialist providing first-contact support for users of enterprise business applications during a 10:30am–7:00pm Monday–Friday shift in Concord, NH. Day to day involves receiving, documenting, categorizing, and resolving routine requests using knowledge articles, ticketing procedures, and defined escalation paths.
shift 10:30 am to 7:00 pm Monday - Friday The Help Desk Specialist - Tier 1 provides first-contact support for users of enterprise business applications during the established service coverage window. .The role receives, documents, categorizes, and resolves routine user requests while delivering clear, professional support and maintaining a high-quality customer experience. This position uses established knowledge articles, ticketing procedures, and escalation paths to resolve common issues inv…