Help Desk Specialist - Tier 1

shift 10:30 am to 7:00 pm Monday - Friday The Help Desk Specialist - Tier 1 provides first-contact support for users of enterprise business applications during the established service coverage window. .The role receives, documents, categorizes, and resolves routine user requests while delivering clear, professional support and maintaining a high-quality customer experience. This position uses established knowledge articles, ticketing procedures, and escalation paths to resolve common issues inv…