Help Desk Specialist with Security Clearance
Posted Updated
Summary
Help Desk Specialist providing first-level technical support, incident management, and customer service for a federal program's IT systems in a 24x7 environment. Fully on-site in Colorado Springs, CO, with a security clearance required.
Zachary Piper Solutions is seeking a Help Desk Specialist to support a federal program. This position is fully on-site in Colorado Springs, CO. The Help Desk Specialist will provide first-level technical support, incident management, and customer service for operational IT systems in a 24x7 environment. Responsibilities for the Help Desk Specialist include: * Provide first-level technical support through phone, email, ticketing systems, and in-person interactions * Troubleshoot account creation…