Help Desk Technician - Dearborn Area
Summary
Tier 1 help desk role with manufacturers in the Dearborn, MI area, sourced through a Michigan manufacturing-focused recruiting group. Day to day: answering support calls/tickets, troubleshooting desktops, printers, and shop-floor devices, managing Active Directory accounts, and imaging workstations.
Help Desk Technician | Dearborn, MI
Salary Range: $51,000 - $78,000 depending on experience
Are you a meticulous professional with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We collaborate with companies in the Dearborn area seeking experienced Help Desk Technicians.
We are building our network of talent in this field across Michigan's manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
This posting covers Help Desk Technician opportunities with manufacturers based in and around Dearborn in Wayne County, within about 30 minutes of the city, including Taylor, Romulus, Allen Park, and Wyandotte.
The Opportunity
We work with companies in the Dearborn area that add Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.
Usual Responsibilities
- Troubleshoot desktop, laptop, printer, and peripheral issues.
- Reset passwords and manage user accounts in Active Directory.
- Set up and image workstations for new hires and replacements.
- Support shop floor devices such as scanners, label printers, and handheld terminals.
- Escalate network and server issues to senior IT staff.
- Document fixes and update the ticket system with resolution notes.
- Walk users through basic software steps for email, ERP, and timekeeping systems.
- Answer incoming support calls, emails, and tickets from plant and office staff.
Recommended Qualifications
- to 3 years of help desk or desktop support experience.
- Working knowledge of Windows and Microsoft 365.
- Basic Active Directory user and password management.
- Strong troubleshooting and clear phone communication skills.
- Ability to follow ticket workflows and document work.
- High school diploma or equivalent.
Bonus Qualifications
- Experience with imaging tools and device deployment.
- CompTIA A+ or similar certification.
- Experience supporting manufacturing or warehouse environments.
- Familiarity with ERP or timekeeping systems.
- Basic network troubleshooting for cabling and switches.
Job Titles That Should Apply
IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician, IT Support Specialist, Desktop Support Technician, Service Desk Analyst, Technical Support Specialist
Work Authorization
Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic - they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search - market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.