Help Desk Technician - Houghton Area
Summary
Help desk technician role with manufacturers around Houghton, MI, sourced via The Pivot Group recruiting network: answering support calls and tickets, troubleshooting desktops, printers, and shop-floor devices, managing Active Directory accounts, imaging workstations, and documenting fixes. Core stack: Windows, Microsoft 365, Active Directory.
Help Desk Technician | Houghton, MI
Salary Range: $47,000 - $72,000 depending on experience
Are you a forward-thinking professional with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in the Houghton area seeking skilled Help Desk Technicians.
We are building our network of talent in this field across Michigan's manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
This posting covers Help Desk Technician opportunities with manufacturers based in and around Houghton in Houghton County, within about 45 minutes of the city, including Baraga, Dollar Bay, Calumet, and Atlantic Mine.
The Opportunity
We collaborate with manufacturing firms in the Houghton area that seek skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and look for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.
Usual Responsibilities
- Answer incoming support calls, emails, and tickets from plant and office staff.
- Troubleshoot desktop, laptop, printer, and peripheral issues.
- Reset passwords and manage user accounts in Active Directory.
- Set up and image workstations for new hires and replacements.
- Support shop floor devices such as scanners, label printers, and handheld terminals.
- Escalate network and server issues to senior IT staff.
- Document fixes and update the ticket system with resolution notes.
- Walk users through basic software steps for email, ERP, and timekeeping systems.
Recommended Qualifications
- Strong troubleshooting and clear phone communication skills.
- Ability to follow ticket workflows and document work.
- High school diploma or equivalent.
- to 3 years of help desk or desktop support experience.
- Working knowledge of Windows and Microsoft 365.
- Basic Active Directory user and password management.
Bonus Qualifications
- Experience with imaging tools and device deployment.
- CompTIA A+ or similar certification.
- Experience supporting manufacturing or warehouse environments.
- Familiarity with ERP or timekeeping systems.
- Basic network troubleshooting for cabling and switches.
Job Titles That Should Apply
Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician, IT Support Specialist
Work Authorization
Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic - they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search - market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.