Help Desk Technician

Position Summary: This position is located in the Administration / Information Technology (IT) Department at the Northeastern Tribal Health System, Miami, Oklahoma. This person serves as the Help Desk Technician for the facility.

Position responsibilities:

• Provides "first-tier" support to end users hardware by receiving support requests from users having problems using computer software and hardware or inquiring how to use specific software.
• Reviews procedures used by user to determine source of error. Answers inquires by providing problem resolution.
• Interacts with other Information Technology staff to restore service and/or identify and correct core problems.
• Determines whether problem is caused by hardware such as network adapter, printer, cables, or telephone.
• Resolves core problems behind user complaints.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• General travel to attend meetings, seminars, and to provide technical assistance.
• Other duties as assigned.