Help Desk Technician

We are seeking a Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.

Essential Job Function:

• Provide Help Desk support and resolve problems to the end user’s satisfaction.
• Provide technical assistance and support related to computer systems, hardware and/or software.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
• Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
• May provide hands on support for projects and assisting the desktop support team.

Qualifications:

• 1 to 3 years’ experience in a Helpdesk/Service Desk environment
• Effective telephone & communication skills
• Strong knowledge of standard hardware/software/operating systems
• Effective listening skills