Pomeroy Technologies

Summary Under direct supervision responds to basic customer inquiries and requests. Essential Job Functions Answers telephones and responds to basic customer questions using established methods provided in training.…

Help Desk

7 days ago

Service Desk Analyst Level 2

New North America

Position Overview: The Level 2 Service Desk Agent - Queue Monitoring and Incident Management is a vital role within our IT support team, responsible for overseeing queue operations, managing incidents, ensuring SLA…

ITIL Service Desk

Help Desk Technician

Essential Job Functions Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Records call on account history record with results of the inquiry; initiates required…

Help Desk

IT Support Specialist

IT Specialist Purpose: Deliver world class IT service and support to the employees independent of region, country, or site. Ensure end user satisfaction and business operation by delivering full, end-to-end resolution…

Cisco Service Desk

Support - Deskside

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas…

Help Desk VPN

Deskside Support Technician

Core Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the direct face-to-face contact for technology related issues and is…

ServiceNow

Support - Deskside

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas…

Help Desk VPN

Operations Manager

Help Desk Process Improvement

Essential Duties & Responsibilities: Manage a staff of Regional Service Technicians responsible for providing service to retail / back office technology hardware Provide necessary mentoring to field staff to…

Deskside Support

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas…

Help Desk VPN

Transition Manager

North AmericaContract

ITIL Service Desk Stakeholder Management WAN

Position Summary The Project Transition Manager is responsible for planning, coordinating, and executing the successful transition and onboarding of managed IT services, including Service Desk, Field Services, Managed…

Regional Service Technician 1

North AmericaPart-time

Job description Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties…

Regional Service Technician 1

North AmericaPart-time

Job description Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties…

IT Hardware Bench Repair Technician

Assembly Firmware Soldering

Job Title: Repair Technician General Function: The Repair Technician is responsible for diagnosing, testing, and repairing a variety of electronic and computing equipment, including small form factor receipt printers,…

Regional Service Technician 1

North AmericaPart-time

Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties &…

Deskside Support Technician

Job Description : General Function: Manages a team of associates that is responsible for one or more areas. Responsible for managing project definitions, systems analysis and development. Responsible for priorities and…

Visio

RemoteNorth AmericaContractSenior

Senior Solution Architect

AI Automation AWS Azure Cloud +7 skills

Senior Solutions Architect Location: Remote – Continental United States Travel: Up to 25% (client and internal meetings) About Pomeroy Pomeroy delivers comprehensive managed IT services and technology solutions that…

Entry Level Security Admin

North AmericaJunior

Active Directory Authentication Automation Azure Azure AD +7 skills

Entry Level Security Administrator – Roles and Responsibilities Core IAM Responsibilities: Manage user lifecycle processes including on-boarding, transfers, and off-boarding Implement and enforce Role-Based Access…

5 months ago

Regional Service Technician I

North AmericaFull-time