Helpdesk Desk Engineer

Salary: $70,000 – $75,000 per year

Do you enjoy solving problems, helping people, and working with modern Microsoft technologies?

At Xuba, we're a Waikato-based IT solutions provider delivering responsive, practical, and cost-effective technology support to businesses throughout New Zealand. We pride ourselves on building long-term client relationships through exceptional service, technical expertise, and a genuinely people-first approach.

As our business continues to grow, we're looking for a motivated Helpdesk Engineer to join our Hamilton team.

This is an excellent opportunity for someone with experience in an MSP or service desk environment who wants to broaden their technical skills, work with a variety of clients, and build a long-term career in IT.

About the Role

Based in our Hamilton office, you'll provide remote support to a diverse client base, helping users resolve technical issues while delivering outstanding customer service.

You'll be part of a collaborative team where no two days are the same. From troubleshooting Microsoft 365 issues to supporting user onboarding and assisting on projects, you'll play an important role in keeping our clients productive and secure.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to clients

• Troubleshoot and resolve hardware, software, Microsoft 365, and networking issues

• Manage and prioritise service desk tickets to agreed service levels

• Diagnose problems and implement effective solutions

• Escalate complex issues when required and identify recurring trends

• Assist with onboarding and offboarding users

• Support desktop, laptop, mobile device, and peripheral technologies

• Work alongside our Network and Systems Engineers on client projects

• Maintain accurate documentation and knowledge base articles

• Ensure security best practices and company procedures are followed

About You

We're looking for someone who enjoys working with people just as much as technology.

You'll be proactive, organised, and genuinely committed to delivering a great customer experience.

You'll Bring

• Minimum 2 years' experience in an IT Support or Service Desk role, preferably within an MSP

• Strong Microsoft 365 and Azure administration experience, ideally backed by relevant certifications

• Excellent troubleshooting and problem-solving skills

• Outstanding verbal and written communication skills

• Experience supporting users across a range of technical abilities

• Strong knowledge of Windows environments

• Experience supporting macOS devices

• Basic networking knowledge, including TCP/IP, DNS, and DHCP

• Experience with Active Directory and user administration

• Hardware troubleshooting and PC component knowledge

• The ability to manage multiple priorities in a fast-paced environment

• A positive, team-focused attitude

At Xuba, you'll enjoy a competitive salary package of $70,000-$75,000, ongoing training and professional development, exposure to a broad range of technologies and industries, and the opportunity to work alongside a friendly and supportive team. We offer genuine career growth, varied and engaging work, flexible working arrangements, and occasional on-call opportunities, making this an excellent role for someone looking to develop their IT career in a dynamic and collaborative environment.

Apply Now

If you're looking for a role where you can continue building your technical skills, work with great clients, and be part of a close-knit team that values your contribution, we'd love to hear from you.

Apply today and take the next step in your IT career with Xuba.

Applicants for this position should have NZ residency or a valid NZ work visa.