IT Support Engineer
Description
Salary: $70,000 – $75,000 per year
IT Support Engineer – Christchurch
Like solving problems, meeting the people you help, and knowing your work keeps a business secure? Join a small, capable team where your work is seen and your growth is backed.
About us
Business IT is a Christchurch-based managed IT and cyber security provider, supporting small and medium-sized businesses across New Zealand and Australia since 2003. We are SMB1001 Gold certified and a Microsoft Solutions Partner. Our clients rely on us to keep their people working and their data safe, and we take that seriously.
About the role
This is a genuine mix. About half your time is on the service desk resolving tickets remotely. The rest is out in the field – fixing issues on site, setting up new devices and meeting rooms, getting new starters ready on day one – and reviewing client environments against our standards to keep them secure and up to date.
You will:
Resolve Level 1 and Level 2 support requests across Windows, Microsoft 365, printers and networks
Visit client sites across Christchurch and Canterbury for hands-on support and device deployment
Set up new starters and offboard leavers end to end
Carry out regular technical alignment reviews and fix the gaps you find
Respond to monitoring alerts and keep patching and security baselines current
Document what you learn so the team fixes things faster next time
About you
2+ years in IT support, service desk or field technician work, ideally with an MSP
Confident troubleshooting Windows 10/11 and Microsoft 365
Friendly, clear communicator who is calm under pressure on site
Organised and disciplined about notes and time recording
Keen to grow into Intune, Entra ID and security work
Full NZ driver's licence and the right to work in New Zealand
Experience with MSP tools (PSA, RMM, documentation platforms) or a security framework such as SMB1001 is a bonus, not a must.
Why Business IT
$70,000 – $75,000 + KiwiSaver, depending on experience
Funded Microsoft certifications and a clear path to Level 2+ and security work
A small, supportive team where you are known and trusted
Variety every week – desk, field and alignment work
On-call allowance and vehicle arrangements confirmed at offer
Office hours 8.30am–5.00pm, Monday to Friday, with a share of the on-call roster
How to apply
Apply now with your CV and a short cover letter telling us about a support problem you were proud to solve. Applications are reviewed as they arrive, so don't wait.