Helpdesk Engineer
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Summary
First-line helpdesk engineer acting as the first point of contact on the client's IT support team: logging calls, diagnosing and resolving mobile device issues, keeping customers updated on progress, and accurately recording tickets to minimise disruption to business operations.
We are seeking a dedicated Helpdesk Engineer to join our Client's dynamic IT support team. In this role, you will serve as the first point of contact for users experiencing technical issues, providing timely and effective solutions to ensure minimal disruption to business operations. The role will involve providing 1st line support to their customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recordin…