Helpdesk Engineer - Printing Support
Job Summary:Responsible for managing and maintaining enterprise print infrastructure, ensuring availability, performance, and security of services.
Key Responsibilities:
- Manage enterprise print servers, printer deployments via GPO, and driver updates, familiar with Cannon-Uniflow tools.
- Implement and maintain backup and recovery strategies for shared data.
- Monitor system performance and generate usage reports.
- Collaborate with other IT teams for integration and automation.
- Participate in audits and ensure compliance with data governance policies.
Required Skills:
- Experience with DFS, SMB protocols, and enterprise print management tools.
- Scripting skills (PowerShell preferred) for automation and reporting.
- Understanding of ITIL processes and change management.
Qualifications:
- Bachelor’s degree in IT or related field.
- 3–6 years of experience in systems administration or infrastructure support.
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