Helpdesk Specialist
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Summary
Provides first-level IT support to pharmacy staff, handling hardware, software, printer, and network tickets, maintaining user accounts, and troubleshooting Windows/Office issues. Requires ~1 year of helpdesk experience plus Windows, Office, networking, Active Directory, and basic VMware/ESXi knowledge.
- Provide first-level technical support to staff (hardware, software, printers, and network issues).
- Log, follow up, and resolve support tickets in a timely manner.
- Assist in maintaining user accounts and access permissions.
- Perform basic troubleshooting of Windows systems and MS Office .
- Support inventory tracking of IT equipment and user devices.
- Escalate complex issues to senior IT staff as needed.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1 year of experience in a similar IT support or helpdesk role.
- Experience with Windows OS, Office , and networking concepts.
- Experience with Active Directory.
- Basic knowledge of virtualization environments (VMware, ESXI, etc.).
- Strong communication skills and a helpful attitude.
- Willingness to learn and grow in a fast-paced IT environment.