Helpdesk Support Specialist

We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities:

· Providing exceptional IT Services to TransPerfect employees

· Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

· Responding to support requests on a daily basis

· Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

· Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

As a Helpdesk Support Specialist you are a:

· Creative thinker – You are curious and unafraid to ask questions

· Hard worker – You are industrious and diligent in everything you do

· Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

· Minimum Bachelor’s degree

· Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)

· Knowledge of Mac OS X

· Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

· Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

· Knowledge of Virus and Spyware removal techniques

· Ability to quickly diagnose and fix problems

· Ability to open a computer and replace defective components

· Ability to operate in a dynamic, fast-paced environment

· Ability to work in a team-oriented, collaborative environment

· Exceptional written, oral and interpersonal communication skills

· Exceptional customer service orientation

· Must be detail oriented

A plus if you have:

· Working knowledge of a past Helpdesk/Support Ticketing system

· Experience with Microsoft Active Directory