Helpdesk Supprt Technician
Helpdesk Support Technician
IT Services | Darling Downs Region
Computer Troubleshooters Toowoomba West is a growing IT Services provider delivering consulting, support and managed services to homes and businesses throughout the Darling Downs.
We're looking for a passionate, customer-focused Helpdesk Support Technician to join our team. If you enjoy solving technical problems, helping people, and working with a wide range of technologies, we'd love to hear from you.
About the Role
As a Helpdesk Support Technician, you'll provide remote and onsite support to a diverse range of clients. No two days are the same. You'll troubleshoot technical issues, assist users with hardware and software problems, and help deliver exceptional customer service.
About You
You're naturally curious about technology and genuinely enjoy helping people. You can diagnose problems efficiently and explain technical concepts in plain English rather than confusing jargon.
You take pride in delivering professional, friendly service0.0 and are committed to finding the right solution for every customer.
What You'll Bring
Essential
1-2+ years' experience in a Helpdesk, Service Desk or similar IT support role
Experience troubleshooting and supporting Windows PCs and/or Apple Macs
Knowledge of home and small business networks
Strong customer service skills
Excellent verbal and written communication
Current Australian Driver's Licence
Experience in Some of the Following
You don't need experience in everything, but exposure to some of these technologies will be highly regarded:
Microsoft 365 administration and support
Desktop hardware and software troubleshooting
Windows operating systems
Antivirus and endpoint security solutions
Active Directory
IP networking and network services
Firewalls and cyber security solutions
Backup software and disaster recovery solutions
Mobile device support (Android, iPhone and iPad)
Remote support and helpdesk ticketing systems
Helpdesk Support Technician
IT Services | Darling Downs Region
Computer Troubleshooters Toowoomba West is a growing IT Services provider delivering consulting, support and managed services to homes and businesses throughout the Darling Downs.
We're looking for a passionate, customer-focused Helpdesk Support Technician to join our team. If you enjoy solving technical problems, helping people, and working with a wide range of technologies, we'd love to hear from you.
About the Role
As a Helpdesk Support Technician, you'll provide remote and onsite support to a diverse range of clients. No two days are the same. You'll troubleshoot technical issues, assist users with hardware and software problems, and help deliver exceptional customer service.
About You
You're naturally curious about technology and genuinely enjoy helping people. You can diagnose problems efficiently and explain technical concepts in plain English rather than confusing jargon.
You take pride in delivering professional, friendly service and are committed to finding the right solution for every customer.
What You'll Bring
Essential
1-2+ years' experience in a Helpdesk, Service Desk or similar IT support role
Experience troubleshooting and supporting Windows PCs and/or Apple Macs
Knowledge of home and small business networks
Strong customer service skills
Excellent verbal and written communication
Current Australian Driver's Licence
Experience in Some of the Following
You don't need experience in everything, but exposure to some of these technologies will be highly regarded:
Microsoft 365 administration and support
Desktop hardware and software troubleshooting
Windows operating systems
Antivirus and endpoint security solutions
Active Directory
IP networking and network services
Firewalls and cyber security solutions
Backup software and disaster recovery solutions
Mobile device support (Android, iPhone and iPad)
Remote support and helpdesk ticketing systems