Helpdesk Technician/AV Installer
Summary
Helpline technician at a nationwide mobile IT support company, providing phone-based remote troubleshooting for small business and home customers, plus some onsite technology/AV installs. Core work spans Windows/macOS issue resolution, customer advice, and rapport building.
Salary: $50,000 – $54,999 per year
Geeks on Wheels are looking for an awesome Helpline technician to become part of our professional, friendly team of ‘Geeks’, helping our small business and domestic customers navigate the increasing complexity of today's technological landscape.
Our team of Geek Helpline technicians offer a class leading service using the phone for remote sessions, fixing troublesome computer issues and advising clients on how to get the best from their technology. We have strong growth plans for 2026 and beyond and are seeking hungry people that want to grow with us.
We pride ourselves on delivering superb customer service. Our technicians have outstanding communication skills, the ability to demystify technology and enjoy building a rapport with customers so, a fluent command of the English language is necessary.
Life as a Helpline technician is interesting and varied, and no two days are the same. Become a trusted advisor and help our customers achieve better results from their technology while tackling a diverse range of computer problems.
There is also a requirement to help out with technology installs onsite as well! Great opportunity to get hands on with technology.
Essential skills include:
Good computer troubleshooting skills
Understanding of different Windows and/or Apple Mac operating systems
Great customer service and rapport building skills
Comfortable selling IT solutions to clients as required
Ability to thrive on complex and technical challenges
Strong and effective verbal and written communication skills
Apply now for this position with the biggest and fastest growing nationwide mobile IT support company in NZ! In addition to great job satisfaction that comes from providing superb customer service, there are also some fantastic benefits working for Geeks on Wheels.
We offer:
Being part of a great team of technicians and a culture that our staff are incredibly proud of.
Technical Up-skilling: benefit from a commitment to learning and development, and numerous opportunities to improve your technical knowledge and skills.
Work from home
A competitive remuneration package that includes an excellent bonus structure for the right candidate.
We need:
Someone who enjoys contributing to an already awesome culture!
A person with a desire to learn and contribute.
A person who will genuinely enjoy talking to our clients!
Come and be a part of a team with a difference! We can't wait to meet you!