HGV Technician

Key Responsibilities

Vehicle Maintenance & Repair

• Carry out scheduled servicing, maintenance, inspections, diagnostics, and repairs on HGVs and associated equipment.
• Diagnose and rectify mechanical, electrical, hydraulic, pneumatic, and electronic faults using appropriate diagnostic equipment.
• Complete all repairs to manufacturer, DVSA, and Company standards.
• Ensure all work is completed to a "Right First Time" standard.
• Prepare and submit vehicles to a standard appropriate for the issuing of annual test certificates and MOT compliance.
• Support roadside breakdown and emergency repair activities where required.
• Contribute towards effective preventative maintenance programmes to maximise fleet reliability and minimise downtime.

Compliance & Documentation

• Ensure all service, maintenance, inspection, and repair documentation is completed accurately and on time.
• Accurately complete job sheets and record labour times against work completed.
• Correctly record and account for all parts used during repairs and maintenance activities.
• Ensure all vehicle inspections are completed in accordance with company and legal requirements.
• Maintain auditable records to support compliance with DVSA and company maintenance standards.

Workshop Operations

• Manage individual workload effectively and prioritise work assignments in conjunction with Workshop Management.
• Communicate proactively with the Workshop Foreman or Manager regarding work in progress, delays, additional repairs required, and vehicle status.
• Use workshop equipment, tools, and diagnostic equipment safely and correctly.
• Maintain workshop housekeeping standards and ensure work areas remain clean, organised, and safe.
• Supply and maintain personal tools as specified by the Company.

Health, Safety & Compliance

• Adhere to all Company Health & Safety policies, procedures, and safe systems of work.
• Wear and maintain appropriate PPE at all times.
• Report hazards, unsafe conditions, accidents, incidents, and near misses promptly.
• Contribute to a culture of safety and continuous improvement within the workshop environment.

Continuous Improvement & Development

• ​Ensure technical knowledge remains current with developments in vehicle technology, diagnostics, legislation, and industry best practice..
• Participate in training and development activities as required.
• Support apprentices and less experienced colleagues where appropriate.
• Identify opportunities to improve workshop efficiency, fleet reliability, and service delivery.

Measures of Success

Safety & Compliance

• Achievement of 100% scheduled vehicle inspections.
• Compliance with Petit Forestier maintenance procedures and standards.
• Support of MOT/annual test first-time pass rates.
• Accurate completion of service and inspection documentation.
• Adherence to Health & Safety requirements with zero preventable incidents.

Quality

• High "Right First Time" completion rates.
• High first-time fix rates.
• Low levels of repeat repairs and vehicle returns.
• Consistent quality of workmanship and technical accuracy.

Productivity & Efficiency

• Achievement of individual productivity, efficiency, and utilisation targets.
• Effective management of allocated workload.
• Timely completion of maintenance and repair activities.
• Accurate recording of labour times and parts usage.

Fleet Performance

• Contribution towards fleet availability targets.
• Reduction in vehicle downtime through effective diagnosis and preventative maintenance.
• Support of vehicle reliability and asset longevity.

Skills, knowledge and experience

Essential

• Excellent knowledge of vehicle mechanics and electrical systems.
• Full UK Driving Licence (HGV entitlement desirable).
• Relevant technical qualifications in vehicle maintenance and repair.
• Apprenticeship training as a Commercial Vehicle Technician/Fitter or equivalent.
• Extensive experience within a commercial vehicle maintenance environment.
• Strong understanding of vehicle maintenance requirements, inspection standards, and repair procedures.
• Excellent problem-solving and fault-diagnosis skills.
• Effective verbal and written communication skills.
• Strong planning, organisation, and time management capability.
• City & Guilds Level 1 and 2, NVQ Level 2/3, or equivalent qualification in Heavy Vehicle Maintenance and Repair.

Desirable

• City & Guilds Level 3 or equivalent qualification.
• HGV Class 1 or Class 2 licence.
• IRTEC accreditation.
• Knowledge of transport refrigeration systems.
• Refrigeration maintenance and repair experience.
• Experience of training or mentoring apprentices.
• Knowledge of the transportation and logistics industry.
• Strong PC literacy and workshop management system experience.
• Experience working with temperature-controlled commercial vehicle fleets

Personal Attributes

• Reliable and punctual.
• Positive attitude and strong work ethic.
• Customer-focused approach.
• Safety-conscious mindset.
• Adaptable and willing to embrace new challenges.
• Committed to continuous personal and professional development.
• Takes ownership and accountability for vehicle inspections, servicing, maintenance, and repairs.
• Demonstrates commitment to quality, safety, and customer service.
• Plans and organises work effectively to meet operational requirements.
• Works collaboratively with colleagues and management to achieve workshop objectives.
• Acts with integrity, professionalism, and respect at all times.