Hospitality Manager - Jemalong Forbes
Hospitality Manager – Jemalong Forbes
Full-time | Monday to Friday | 9:00am – 5:00pm (flexibility required)
Salary: up to $130,000 (inclusive of super)
Enjoy Not-for-Profit benefits!
Exciting things are happening at Catholic Healthcare. With over 30 years of service and a growing team of more than 6,000 employees, our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
We are seeking an experienced and passionate Hospitality Manager to lead hospitality services at Jemalong Forbes (110-beds home) and create a welcoming, homelike environment where residents feel seen, heard and known.
About the roleThis is a senior leadership role reporting to the Residential Manager, responsible for overseeing all hospitality services within the home, including dining, cleaning, laundry, and overall hospitality operations.You will play a key role in delivering exceptional customer service, strong leadership, and maintaining a consistent five-star standard across all services.
Key responsibilities
Lead and manage hospitality operations across kitchen, dining, cleaning and laundry services
Ensure a safe, hygienic and welcoming home environment for residents
Oversee budgets, resources and service quality to deliver efficient, cost-effective outcomes
Drive enhanced services, continuous improvement initiatives, and overall resident experience
Support revenue growth opportunities and service innovation
Provide leadership, coaching and development to hospitality team members
Promote a relationship-centred approach with residents, families and stakeholders
About you
Proven leadership experience in hospitality, aged care or a service-driven environment
Strong operational and people management capabilities
Ability to drive service improvements and manage multiple functions
Excellent communication and stakeholder engagement skills
Passion for delivering exceptional customer service and enhancing the lives of older people
Tertiary qualifications in Hospitality Management, Aged Care Management or related field (preferred)
Competent IT skills, including Microsoft Office
Why join us
Monday to Friday role (9:00am – 5:00pm) with flexibility to support operational needs
Competitive salary up to $130,000 inclusive of super
7 additional leave days per year
Salary packaging benefits of up to $18,550
Fitness Passport
Opportunity to lead a dedicated team and make a meaningful impact
Supportive, values-based organisation focused on compassionate care
We know you have many choices of employer — choose Catholic Healthcare where you can make a meaningful impact and be well rewarded.
Apply Now!