Hospitality Team Member (Front of House)
Position Summary
The Chick-fil-A Hospitality Team Member (Front of House) is responsible for delivering exceptional guest experiences by providing fast, friendly, and accurate service. This role represents the Chick-fil-A brand by demonstrating care, teamwork, and professionalism in every guest interaction.
Schedule: Flexible shifts including mornings, evenings, weekends, and holidays. Full-time hours may be available.
Essential Job Functions
The following are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Greet guests and provide friendly, attentive service
Take customer orders accurately using POS systems
Handle cash, credit, and mobile payments
Prepare beverages, desserts, and condiments
Assemble and deliver orders quickly and accurately
Maintain cleanliness of dining room, restrooms, and front counter
Assist guests with questions, menu options, and special requests
Follow food safety, sanitation, and company policies
Work collaboratively with kitchen and leadership teams
Physical Requirements (ADA Compliant)
Stand and walk for extended periods
Lift up to 25 lbs with or without reasonable accommodation
Bend, reach, and move throughout the restaurant
Work in a fast-paced, noisy environment
Qualifications
Must be at least 16 years old (or meet state minimum age requirements)
Authorized to work in the U.S.
Reliable transportation
Ability to work in a team-oriented environment
No experience required — paid training provided
Compensation & Benefits
Competitive hourly pay
Flexible scheduling
Paid training
Free meals
Scholarship opportunities
Leadership development and advancement opportunities
Closed on Sunday
Equal Employment Opportunity Statement
Chick-fil-A Marlborough is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected status under federal, state, or local law.
Pay Transparency Notice (MA Compliant)
This posting includes the expected pay range in compliance with Massachusetts Pay Transparency Law. Actual pay will be based on experience, availability, and performance.
Employment Eligibility
Employment is contingent upon verification of identity and authorization to work in the United States as required by federal law.
Requirements
- Must have a reliable source of transportation.
About
Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers. We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.