Host - Colorado - Maltos
Posted Updated
Position Summary:
As a Host at our restaurant, you will be the first friendly face our guests encounter, setting the tone
for their dining experience. Your warm demeanor and exceptional customer service skills will
ensure that every guest feels welcomed and valued. You will manage the flow of guests into the
establishment, seat them promptly, and assist in maintaining a clean and organized dining areas.
for their dining experience. Your warm demeanor and exceptional customer service skills will
ensure that every guest feels welcomed and valued. You will manage the flow of guests into the
establishment, seat them promptly, and assist in maintaining a clean and organized dining areas.
Responsibilities:
- Greet guests with a smile and a friendly attitude upon arrival.
- Efficiently manage the seating chart to accommodate guests and optimize table turnover.
- Answer phone calls to take reservations or respond to inquiries politely and accurately.
- Provide guests with menus and notify servers of their arrival.
- Monitor the waiting list and inform guests when tables become available.
- Maintain cleanliness and organization of the hostess station and lobby area.
- Assist with side duties such as refilling condiments, restocking menus, and helping servers as needed.
Qualifications:
- Proficient in reading and writing.
- Effective communication skills.
- Ability to stand for up to 8 hours during shifts.
- Capable of lifting or moving up to 25 pounds.
- Full mobility of hands and arms to perform repetitive tasks, such as transporting plates, glasses, and baskets between the kitchen and dining room.
Competencies:
- Customer Focus: Demonstrates a genuine desire to provide exceptional service to our guests.
- Teamwork: Works collaboratively with coworkers to ensure a positive dining experience for guests.
- Adaptability: Adapts quickly to changing priorities and situations in a fast-paced restaurant environment.
- Time Management: Efficiently manages wait times and seating arrangements to minimize guest wait times.
- Problem-Solving: Resolves guest concerns or conflicts with professionalism and tact.
Skills:
- Proficient in basic math for managing seating arrangements.
- Excellent verbal communication skills.
- Ability to multitask and prioritize tasks effectively.
- Basic computer skills for managing reservation systems.
Physical Requirements:
- Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
- Standing and Walking: Prolonged periods of standing and walking throughout the shift.
- Bending and Reaching: Frequent bending, reaching, and twisting.
- Manual Dexterity: Good hand-eye coordination.
- Communication Skills: Clear verbal communication to interact with people.
- Temperature Tolerance: Ability to work in varying temperatures.
Benefits Available:
Medical, Dental, and Vision based on eligibility; 401k eligibility after one year and 1000 hours worked; Paid Time Off based on tenure and hours worked; Voluntary benefits; Employee Assistance Program; State and local mandated benefits including paid sick leave and other protected leave programs in accordance with applicable law.