Host - Grand Club (Rooms Focus)

Grand Club is a majestic living space and luxurious lounge overlooking Hong Kong’s iconic skyline on the 30th and 31st floor of the hotel, created exclusively for suite and club floor guests. It is a perfect location for our guests to relax with a sumptuous menu throughout the day, from exquisite breakfast selections, light refreshments, all-day champagne to evening cocktails, all under the dramatic panorama of Victoria Harbour through floor-to-ceiling windows.

What you will do\:

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards in the Reception and Lounge
• Responsible for full spectrum of duties, including greeting all VIP guests, handling guest enquiries, and performing check-in/check-out procedures
• Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests