Host/Hostess
Description
Accountability:
Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Also portions food to follow company menu and food specifications and timing standards. Adheres to all federal, state and local safe food handling regulations.
Key Business Areas:
A “Key Business Area” is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:
Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
Demonstrates a sense of urgency and meets service cycle timing standards
Seats guests at clean, dry tables utilizing proper seating rotation
Determines and provides for any special needs of guests
Maintains guest waiting list and adheres to proper seating order procedures
Describes promotions and suggestively sells while seating guests
Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
Uses proper telephone etiquette
Enters and delivers “To Go” orders correctly
Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
Clearing and setting tables
Willingly assists other team members without being asked
Maintains proper supply of clean menus
Demonstrates knowledge of station and floor breakdowns
Possesses strong product and menu knowledge
Maintains foyer area of restaurant to be clean, organized and inviting to guests
Adheres to Denny’s Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests
Adheres to all safe food handling principles
Monitors waste and other food cost controls
Follows correct prepping procedures, utilizing prep charts; properly stores and rotates perishable stock
Maintains proper food temperatures in accordance with Denny’s Brand Standards, federal, state and local regulations
Maintains stock to shift par levels
Organizes and maintains work areas, coolers and storage areas
Essential Functions:
Must be able to stand and walk during entire shift
Must be able hear well in a loud environment to respond to employee and guest needs
Must possess basic math skills (add, subtract, multiply and divide)
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to observe and differentiate between monetary denominations
Must be able to operate point of sale system
Must be able to work around potentially hazardous chemicals
Must be able to work with all Denny’s menu products
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Must be able to portion any food product that weighs less than 10-15 pounds
Must be able to ask for assistance for lifting anything over 10-15 pounds
Must be able to ask for assistance with any carrying, grasping, lifting, or pushing anything over 10-15 pounds.
Requirements
- Must have ability to communicate effectively in English, both orally and in writing
- Must be able to pass all required tests and training requirements for the position
- Must be able to work in a team environment
- Meets Denny’s uniform and grooming standards and maintains them throughout the shift
- Must be able to work flexible schedule, including holidays, nights, and weekends
- Must have excellent guest service skills
- Must be dependable and able to learn basic tasks and follow instructions
- Must place a value on diversity and shows respect for others
- Must be 18 years old or older
- Must be able to observe and ensure product is prepared and presented to company Brand Standards
- Must have basic math skills, including understanding of units of measure
- Must be able to pass all required tests and training requirements for the position